Frequently asked questions

Our welcoming reception team will great you. They will confirm your details and appointment time. If it is your first visit we may ask you to complete a medical questionnaire. It's important that your dentist has a full medical history. This ensures we can deliver the highest standard of tailored dental care.

If you would like to complete or discuss this medical history form in private, please let us know.

Your dentist will discuss your specific requirements before examining your mouth. Often we will ask if we can take X-rays to show us more information about your teeth and mouth.

We discuss our findings with you and design a treatment plan that meets your specific needs. We provide a printed plan that outlines your treatment and related costs.

We “cater for cowards”. We are very aware that nobody enjoys coming to see the dentist. We focus on making your visit as stress free as possible for you. Appointments progress at a pace you are comfortable with. We explain all treatments, and gain your permission before they begin.

We can treat most patients with explanation, reassurance and pain-free treatment delivery.

Not necessarily, if you have been taking care of your dental health. We will explain all the the treatment options and costs, and devise an appropriate treatment plan for you. You will know exactly what treatment you are receiving and what it will cost before it begins.

At the practice we take very special care to deliver painless injections. We achieve this by taking the time to numb the area using anaesthetic gel before injecting.

This depends on what treatment you have agreed with your dentist. We will explain costs to you before treatment. We also provide a printed estimate of your treatment plan before carrying it out.

We ask our patients to give us 48 hours notice if they cannot attend an appointment. This gives us the opportunity to offer the slot to emergency patients in pain.

We send our patients a reminder text 48 hours before their appointments. If you still forget to attend we will contact you to offer you another appointment. In cases of repeated failures to attend we may charge a fee for the missed appointment.

We ask that our patients pay for the treatment they have had on the day they have had it. However, some treatments take place over several appointments. In these cases, we split the fee across appointments. In some very rare circumstances we may ask a patient for part of their payment up front.

Yes, you can. But, we encourage patients to see their dentist for a regular check-up every 6 months.

A patient's needs determine how often they visit. Some patients need more visits to treat and control certain issues. Your dentist will help you decide on a hygiene visit frequency that's right for you.

For patients with advanced gum disease we may recommend a longer appointment. This allows deep gum cleaning under local anaesthesia. This may take place over a course of longer visits. Regular hygiene and dental appointments will also help track gum improvements.

We offer early morning appointments from 8.30 every day. We also have a late clinic on a Thursday until 18.30. Finally, we also offer Saturday morning appointments.